2/2/2024 0 Comments Q2id freezes indesign![]() Recently InDesign support team has asked for Dump files of InDesign application when the application is affected, which was provided last week, and we don't have any follow-up yet. Specify a filename and a location to save the file to, then click the Save button. Select InDesign Interchange (INX) for the Format. With the bad file open, choose File > Export. Logs were also provided to the Adobe InDesign support, but no follow-up was done on that. Export to inx/idml This method will only work if the bad InDesign file will open. I have done so many remote sessions and saw support doing the same things, wasted hours explaining it to different support representative over the chat and phone with no end result. This is happening every other day and affecting the productivity. We were also told to delete the folders mentioned below, which did not help at all: But again, these fixes are TEMPRORY for just 1 or 2 days after that again we see same users having the same issue over and over. It sometimes also works when we delete the Preferences and then close and restart the app 6-7 times. ![]() Since then, we have noticed that at times even deleting the Preferences and restating the PC works and application is back to normal temporarily. Which is a temporary fix which works for a day and then again, we were having the same issue. files present inĪppdata > Local > Adobe > Indesign > Version 16.0Īppdata > Roaming > Adobe > Indesign > Version 16.0Īnd repairing all C++ redistributable installs form Control Panel. Initially we were told to delete the Preferences i.e. When a user's PC is affected with the above mentioned issue, in the Task Manager we can see app is NOT in "Not Responding" state, but we can see there is 0 CPU usage. It has already been more over 2 months, multiple support tickets and we have NO PERMANENT FIX. It has been more than 2 months and we have been waiting for a permanent fix and yet we have just been provided with workarounds that's allows application to work for 1 day and then again, the same thing happens. Q2ID is an InDesign plugin which allows you to convert and open your QuarkXPress documents in Adobe InDesign. Sometimes it freezes while we are working on a file, sometimes it’s just when we have opened the InDesign app and suddenly, we can't click anywhere on the app. 25+ users are affected with this InDesign issue over and over in the last 2 months! It freezes every now and then.
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